Job Description

SALES MANAGER

POSITION PROFILE

The Sales Manager is responsible for day-to-day sales and guest room reservations requests, with a focus on building long term, repeat and value-based customer relationships that enable the achievement of sales objectives. In addition, this role has the responsibility to achieve optimal occupancy and ADR growth to maximize total revenue while meeting/exceeding hotel profit objectives. In addition, the role also supports the Director of Sales and may assist with General Manager and corporate tasks.

ABOUT PALIHOTEL SAN DIEGO

Palihotel San Diego is a vibrant and bustling mainstay located in the heart of San Diego’s Gaslamp Quarter. Featuring 122 guest rooms, Palihotel San Diego brings a youthful, design-centric offering to San Diego’s hotel landscape, showcasing a preppy, nautical-inspired charm, and complete with Saint James French Diner restaurant and bar and a guest-exclusive roof deck offering daily social hour and the best views of the city. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihotel San Diego!

THE TASK AT HAND

Direct Sales:

Develop appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by departmental budget and marketing plan. Work with Director of Sales and corporate team to develop effective strategies to address room sales potential, oversee execution as well as remove any obstacles to success and assure appropriate resources are available to achieve business results.

• Must meet monthly KPI’s as determined by Managing Director of Sales
• Selling for both transient and group vertical markets for the designated portfolio
• Servicing and managing room blocks and ensuring your groups experience a seamless stay
• Work with F&B department and DOS to book and drive events and catering sales in-line with budgetary goals.

New Account Development/Key Account Management:

Capture competitor's accounts through networking & research in order to target and solicit those most probable to generate new business.

• Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
• Maximize current hotel key accounts by identifying and capturing those that offer room night and revenue growth.

Client/Customer Service:  

Develop strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.

• Develop customer profiles and maintain an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
• Punctual responsiveness to phone calls for the Sales Department.
• Field all inbound sales and reservation inquiries.
• Qualify and distribute Sales leads.
• Answer all reservation inquiries by the end of day, ideally within an hour.
• Enter guest and group reservations into PMS (Opera/Stay in Touch) quickly and
• accurately following Palisociety reservations standards.
• Manage and create group blocks (billing, entering, rooming, recovery, etc.) in CRM.
• Assist with preparing group resumes and BEOs when needed.
• Support Director of Sales administratively, including covering sales communications when
• unavailable.
• Enter leads into CRM system with accurate and complete information for sales team.
• Ensure all PM’s (posting masters) are created on a timely basis and methods of
• payments are authorized in advance.
• Assist with group and travel agent commissions.
• Process group payments according to established hotel requirements.
• Provide information and assistance to all guests and visitors.
• Manage gift certificate requests.
• Run reports as needed including but not limited to pick-up reports, rooming lists,
• corporate production, etc.
• Comply with pre-established company and departmental rules and regulations at the
• hotel.
• Draft proposals and group contracts according to sales manager specifications.
• Work with all hotel departments as needed.
• Assist with preparing site alerts.
• Other duties as assigned.

Revenue Management: 

A well-rounded understanding of the particulars of revenue management and its relation to sales, including but not limited to: 

• market intelligence and trends
• sales and revenue strategies
• general knowledge of revenue and reservations systems. 

Communication: 

Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co-workers for the best overall performance of the hotel.

Reporting:  

Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion.

• Prepares sales metrics reports documenting sales calls, outlining opportunities, and identifying new bookings.
• Prepares monthly production reports for both group and transient business and F&B events and bookings.

Community & Travel:  

Actively participate in community and industry organizations and travel where needed for client appointments, site visits or trade shows to benefit the collection’s exposure to the community and bottom line. As necessary, attend out-of-town conventions to generate business. 

Hotel Leadership: 

The Sales Manager is expected to lead by example at all times and stay visible to the team. The leadership goals should be the following:

• Be a part of a leadership team of brand advocates who believe in what Palisociety has to offer and who are personally invested in its success.
• Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect.
•  Assist in building a culture of open communication, spending time with team members and be available for them (open door policy).
• Continuously strive to improve and maintain client and guest experiences.
• Be a leader in managing the overall reputation management of the property.
• Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners). 
• Easily translate a passion for the brand into a unique experience for both hotel guests and employees.
• Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.

WHAT WE'RE LOOKING FOR:

• College degree preferred.
• Two-year Hotel Sales Experience or equivalent in lifestyle boutique hotel experience
• Must be able to communicate in English, both written and verbal.
• Must be punctual with regular and reliable attendance.
• Must be able to speak clearly and understandably over the telephone.
• Excellent written and verbal communication.
• Strong organization and professionalism.
• Detail Orientated.
• Proficient in Microsoft office.
• Oracle and Triple Seat experience a plus.

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at and to view the notice.

For more information, visit or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.

MORE ABOUT US:

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us!

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