Job Description

Network Support Specialist II

Our vision is to be the best at what we do. Our mission is to improve lives through technology. "Customer Inspired" isn't just our slogan—it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal, but we have a winning team that is looking to grow. As a Network Support Specialist II, you will be part of a dynamic team that manages and supports IT infrastructure and applications for our partners. This role requires curiosity, critical thinking, and the drive to deliver an exceptional customer experience. You will work with routers, firewalls, switches, VPNs, and wireless systems to ensure network stability, performance, and security. This position is ideal for a team player eager to expand technical knowledge and grow into advanced networking roles.

Responsibilities:

• Provide exceptional customer service and clear communication to internal and external clients.
• Build and maintain strong client relationships focused on satisfaction, trust, and long-term partnership.
• Work collaboratively within a team environment to troubleshoot, resolve, and document network issues.
• Perform general network troubleshooting, including routing, switching, wireless, DNS, DHCP, VOIP, VLAN, and VPN.
• Troubleshoot and configure firewalls, including Cisco ASA, Cisco Meraki, Fortinet, and SonicWall.
• Diagnose and resolve client-side ISP and connectivity issues.
• Collaborate with other internal departments and external vendors to resolve client-side technical issues.
• Audit and update documentation for network configurations and infrastructure.
• Perform hardware and software installations, upgrades, and maintenance for client environments.
• Participate in the networking on-call rotation and handle occasional after-hours or weekend work as needed.
• Travel off-site or to customer locations when required.
• Read, write, and comprehend technical manuals, OEM documentation, and procedural materials.
• Participate in technical meetings and contribute to continuous improvement discussions.
• Complete annual training plans and pursue required certifications.
• Perform other tasks or duties as assigned.

This position is an exceptional introduction to network infrastructure and client support, as there is plenty of room to grow and learn from outstanding individuals in the field. From Network Support Specialist you will have a perfect springboard into all areas of C Spire and develop robust career skills.

Qualifications:

• 2–3 years of experience supporting or implementing IT infrastructure.
• 1+ years of experience supporting networking technologies or equivalent education.
• An Associate's degree in Computer Science or a related field.
• CCENT or similar industry certification.
• Proven experience configuring and managing advanced networking hardware, including routers, switches, firewalls, wireless systems, and internet proxy devices.
• Working knowledge of networking protocols such as BGP, EIGRP, OSPF, and MPLS.
• Cisco, Citrix, VMware, or Microsoft (Administrator/Engineer level) certifications or equivalent experience.
• Experience managing network devices via CLI.
• Experience supporting EMR/EHR systems and client environments.
• Strong leadership potential and the ability to work effectively in a team environment.

What You Will Gain:

• Competitive compensation package
• Blue Cross Blue Shield health insurance
• Tuition assistance programs
• Complimentary wireless service & device
• 401k match
• Teladoc telemedicine
• WellBeacon wellness program
• Paid talent referral opportunities
• Tailored learning paths for every position

Physical Requirements and Working Conditions:

• Must be able to sit or stand for long periods of time and use a computer keyboard and/or mouse while viewing a computer screen.
• Occasional travel and after-hours work required.
• Must be able to lift up to 40 lbs. and adapt to a rapidly changing technical environment.
• Complimentary wireless service and device available to team members in our wireless footprint.

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