Job Description

Salesforce Consultant – Experience Cloud

*** This position requires an active Secret clearance or the ability to obtain and maintain a Secret clearance. A government contract requires that this position be restricted to U.S. citizens. You must provide documentation that you are a U.S. citizen to qualify. ***

We’re seeking a seasoned Salesforce Consultant – Experience Cloud to support federal and public sector initiatives. This role blends functional consulting and hands-on configuration, with a strong emphasis on Experience Cloud (portals, user journeys, and digital experiences).

This individual will lead discovery and requirements efforts (50%) while also supporting hands-on configuration and solution delivery (50%). The ideal candidate is a strong communicator and facilitator who can translate business needs into scalable Salesforce solutions

Compensation & Benefits:

Estimated Starting Salary Range for Salesforce Consultant – Experience Cloud : $125-145k

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.   Benefits are subject to change with or without notice.

Salesforce Consultant – Experience Cloud Responsibilities Include:  

• Lead discovery sessions, stakeholder interviews, and requirements workshops with WHS stakeholders
• Prepare and facilitate current-state assessments, process mapping, and future-state design sessions
• Serve as the primary liaison between business stakeholders and technical teams
• Translate requirements into user stories, acceptance criteria, and functional designs
• Work closely with Salesforce Architects to align business needs with scalable Experience Cloud solutions
• Configure and implement Experience Cloud solutions, including portals, user access, page layouts, and workflows
• Design and optimize user journeys within Experience Cloud (login, case management, self-service, etc.)
• Support backlog grooming, sprint planning, and Agile delivery activities
• Validate solutions through demos, prototypes, and stakeholder feedback loops
• Support User Acceptance Testing (UAT), including test scenario creation and defect triage
• Provide training frameworks and support end-user adoption efforts (in partnership with BA/support teams)
• Ensure compliance with federal security, governance, and data standards
• Act as a trusted advisor to stakeholders on Salesforce capabilities, limitations, and best practices

Salesforce Consultant – Experience Cloud Experience, Education, Skills, Abilities requested:  

• Bachelor’s degree required

• 5–8 years of Salesforce experience as a Consultant, Business Analyst, or Functional Lead

• Strong hands-on experience configuring Salesforce Experience Cloud (Communities/Portals)

• Proven ability to lead discovery and translate business needs into configured Salesforce solutions

• Experience designing and delivering customer-facing portals, case management workflows, and digital experiences

• Strong understanding of Salesforce platform capabilities (Service Cloud, Sales Cloud, Experience Cloud)

• Experience working in Agile or hybrid Agile environments
  Ability to balance functional consulting with hands-on configuration (not a developer role)

• Experience supporting federal or highly regulated environments preferred
  Salesforce certifications preferred (Administrator, Experience Cloud Consultant, etc.) 

• Excellent communication, facilitation, and stakeholder management skills

• Must pass pre-employment qualifications of Cherokee Federal

• Must be able to work EST hours

Company Information:

HESFP, LLC is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about HESFP , visit cherokee-federal.com.

#CherokeeFederal #LI-RG1 #LI-REMOTE

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Similar searchable job titles:

• Salesforce Experience Cloud Consultant

• Salesforce Functional Consultant

• Salesforce CRM Consultant

• Salesforce Portal Consultant

• Salesforce Business Analyst 

Keywords:

• Experience Cloud
• Salesforce Configuration - Flows
• Requirements Gathering
• Stakeholder Engagement
• User Stories

Legal Disclaimer:  All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. 

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