Job Description

Inside Sales Representative

We are seeking a proactive and customer-focused Inside Sales Representative to join our team. This role is pivotal in driving customer success and supporting the sales process through effective communication, organization, and problem-solving. Key responsibilities include managing the opportunity funnel within Salesforce, generating accurate quotes and price lists, and maintaining up-to-date customer records. The ideal candidate will build strong relationships with customers through regular outreach, promptly address inquiries and issues, and ensure a seamless customer experience from initial contact through post-sale support. Success in this role requires attention to detail, a collaborative mindset, and a passion for delivering exceptional service.

Duties and Responsibilities:

• Collaborate with outside sales representatives to manage opportunity funnel accurately and effectively within sales force
• Maintain accurate accounts and leads
• Create and maintain new opportunities
• Ensure correct pricing and contractual information is used for opportunity creation
• Work closely with regional VP's on revenue trajectory activities
• Create and manage accurate, timely quotes for hardware products using sales force CPQ tool
• Create and manage accurate customer price lists within sales force and ensure price lists are assigned to correct accounts
• Serve as a point of contact for customers seeking information about quotes, orders status, etc.
• Collaborate with internal teams to gather necessary information and resolve issues efficiently while keeping customers informed
• Focus on acquiring new customers, retaining and growing an existing installed base of customers, prepare activity and forecast reports as requested.
• Represent the company to the customer and the customer to the company in all sales-oriented activities.
• Establish and develop key customer contacts and interfaces within the customer base to support Sales Account Teams/Adtran's objectives and strategies
• Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the Company.

Qualifications:

Basic Qualifications

• Bachelor's Degree in Business Administration, Finance, Marketing (or Electrical Engineering, Computer Engineering, Computer Science, Computer Information Science) required.
• Equivalent experience will be considered in lieu of a degree.
• 0-2 years of experience in a sales position or customer service type environment.
• Efficient with Salesforce, SAP, Microsoft Excel (specifically Word and PowerPoint)
• Technical ability or desire to learn IT/SaaS/Networking/Broadband/Wireless and other Telecommunications Technologies.
• Strong organizational and communication skills
• Strong customer service skills with the ability to multi-task and drive issues to resolution

Preferred Qualifications (Optional)

• Experience in Telecommunications industry preferred.
• Data analysis experience preferred.
• Any prior customer, marketing, telemarketing experience is preferred.
• Prior sales experience strongly preferred.

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