Job Description

Executive Director, Operations - (6-Month Assignment) March - August

We are seeking a seasoned hotel operations executive for a six-month interim assignment to ensure exceptional operational execution during a major global event and to elevate the overall performance of the Cascade Hotel. This role combines hands-on operational leadership with executive coaching and culture development.

The selected candidate will take ownership of day-to-day operational performance, lead comprehensive event readiness planning, and actively develop the General Manager to ensure long-term leadership success.

Key Objectives

Deliver flawless operational execution for the upcoming global event

Stabilize and improve overall hotel performance

Strengthen associate culture and morale

Develop and prepare the General Manager for long-term success

Establish sustainable operational standards that remain after the assignment concludes

Core Responsibilities

1. Event Readiness & Execution

Develop and execute a comprehensive operational readiness timeline

Create staffing models and hiring ramp plans

Implement cross-department training and service readiness programs

Lead food & beverage revenue optimization strategies

Ensure operational readiness of all outlets and guest spaces

Coordinate cross-functional execution through structured leadership meetings

1. Operational Performance Leadership

Take ownership of daily operational performance

Lead business reviews and drive accountability across departments

Optimize labor productivity and cost controls

Improve service quality and guest satisfaction metrics

Strengthen executive committee alignment and execution

1. Culture & Associate Engagement

Maintain a visible and supportive presence on the floor

Reinforce service standards and accountability

Support leadership development across department heads

Drive initiatives that improve associate engagement and morale

1. General Manager Development

Provide structured weekly coaching and mentorship

Develop financial and operational leadership capabilities

Model executive decision-making and communication

Gradually transition operational ownership back to the General Manager

Ideal Candidate Profile

15+ years of senior leadership experience in full-service hotels

Strong food & beverage operational background

Experience managing large-scale events or high-volume operations

Proven ability to stabilize and elevate operational performance

Executive presence with a coaching and mentorship mindset

Strong financial and labor management expertise

Calm, decisive leadership style under pressure

Engagement Structure

Six-month interim assignment

Direct reporting to EVP

Operational authority over hotel performance during the engagement

Clear transition plan at assignment conclusion

Compensation

Compensation will be competitive and commensurate with experience. The engagement may be structured as either:

Interim executive employment (W2 equivalent), or

Independent consulting engagement (1099)

Assignment Outcome

At the conclusion of the engagement, the hotel will have:

Successfully executed a major global event

Improved operational performance and stability

A fully prepared and confident General Manager

Strengthened leadership culture and associate engagement

Sustainable operational systems for continued success

This role is ideal for a highly experienced hotel executive seeking a focused, high-impact assignment with meaningful leadership influence and measurable results.

Job Type: Temporary

Work Location: In person

Job Tags

Temporary work

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