Customer Policy & Solutions Analyst Job at FirstEnergy, Williamsport, MD

RzZTd1hveUpHY2dJekoxdVhBd2FWdWNQcnc9PQ==
  • FirstEnergy
  • Williamsport, MD

Job Description

Job Title

This is a full-time, on-site position located in Williamsport, MD.

Job Description

This position is accountable for the implementation and performance of the EV Driven program for Potomac Edison in the state of Maryland. The analyst will manage multiple interrelated projects for the program and ensure they align with the strategic goals of the program while managing program risks and be the point of contact for vendors and other internal and external resources.

Responsibilities Include:
  • Crafting, communicating and implementing program objectives and strategies.
  • Managing multiple, related projects and project interdependencies
  • Planning for change and risks across all projects in the program
  • Creating and maintaining program documentation
  • Developing and implementing customer outreach materials and related marketing strategies
  • Monitoring and reporting on projects' progress and changes
  • Developing, defining and measuring program success according to KPIs
  • Organizing programs and activities in accordance with the organization's mission and goals
  • Developing new programs to support the strategic direction of the organization
  • Consistently creating and implementing process improvements for the program
  • Creating and managing long-term goals
  • Developing a budget and operating plan for the program
  • Developing an evaluation method to assess program strengths and identify areas for improvement
  • Serve as a key resource to coworkers in Customer Engagement, External Affairs, Customer Accounts, Engineering and State Operating Company leadership.
  • Identifying and resolving problems before they become major issues.
  • Serving as a trusted energy advisor to promote beneficial energy efficiency and electrification applications.
  • Actively seeking and sharing knowledge of industry trends, competitors, etc., that affect FirstEnergy.
  • Assume other duties and special assignments as necessary, including assisting in storm duty.
Qualifications Include:
  • Bachelor's degree in business, accounting, finance, marketing or related, advanced degree preferred
  • 11 - 15 years related work experience is required with emphasis on demonstrated problem-solving and program management
  • Exceptional relationship management, leadership and teamwork skills;
  • Excellent written and oral communication skills
  • Knowledge of electric utility operations and business practices preferred
  • Demonstrated ability to function with minimum direction using a broad range of discretion to meet strategic objectives
  • Able to work extended hours, particularly during storms, with little notice is required
  • Proficient in Microsoft Office applications (Excel, PowerPoint and Word) and experience with Microsoft Outlook as well as GIS systems.
  • Demonstrate the highest standards of ethical behavior, ability to maintain confidentiality and have a safety-first focus.
Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team

Job Tags

Full time, Work experience placement, Work at office

Similar Jobs

Express Employment

Industrial Equipment Technician Job at Express Employment

 ...Located in Donora, PA Salary: Up to $25/hr Now Hiring: Industrial Equipment Technician - Donora, PA Pay: Up to $25/hour (Based...  ...Able to read a tape measure accurately. Comfortable working outdoors. Steel toe boots required. Strong attention to safety... 

Arlington HealthCare

Physician Hematology/Oncology - Competitive Salary Job at Arlington HealthCare

 ...botanical garden, with walkways among plants and flowers, is a fitting enhancement to the areas charm. Shopping Albany Mall Shopping Center & Mall Westover Crossing Shopping Center LLC Shopping Center & Mall Walmart Supercenter Target Aldi TJ Max... 

Ecolab

CDL-A Truck Driver Job at Ecolab

 ...NALCO Water, an Ecolab Company, will be in search of a Customer Delivery Specialist to help expand their Fleet Operations and will be responsible for providing customer delivery of chemicals. As a DOT driving professional, you will safely operate a straight truck over... 

Two Maids - Carrollton

Professional House Cleaner Job at Two Maids - Carrollton

 ...partnership with Cleaning for a Reason , helping cancer patients receive free home cleanings What Were Looking For Must be 18 years or older Available MondayFriday (7:45 AM 5:00 PM) Valid drivers license, reliable vehicle, and insurance Positive attitude... 

Pyramid Global Hospitality

banquet server-on call Job at Pyramid Global Hospitality

 ...space, M Club, restaurant, and a bar. What You Will Have An Opportunity To Do: We are looking for a highly motivated on call Banquet Server to join our team! This individual will help to set up and prepare banquet room for banquet functions, serve, bus tables,...