Job Description
MARS Solutions Group is looking for an experienced Branch Service Manager located in Atlanta, GA. Our client is a Building Automation industry Leader looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability
Position Summary We are seeking an experienced Branch Service Manager to lead and oversee the daily operations of a large field service organization. This role is responsible for driving operational excellence, customer satisfaction, team performance, and financial results across a service-focused business unit.
The ideal candidate will bring a strong combination of leadership, business acumen, customer relationship management, and service operations experience. This individual will lead multiple teams, support strategic business objectives, and ensure the successful execution of service delivery while maintaining a focus on profitability, operational efficiency, and employee development.
Responsibilities Lead and manage day-to-day service operations within a large, multi-functional service organization.
Provide leadership, coaching, and development to managers, supervisors, and support staff.
Drive customer satisfaction through proactive relationship management and effective resolution of escalated issues.
Monitor and improve operational performance through KPI analysis, reporting, and continuous improvement initiatives.
Support financial performance through budgeting, forecasting, cost management, and profitability initiatives.
Ensure effective workforce planning, resource allocation, and service scheduling to meet customer expectations.
Collaborate with leadership teams to develop and execute operational strategies that support business growth.
Establish performance expectations and accountability measures across the organization.
Promote a culture of safety, quality, customer service, and operational excellence.
Analyze business trends, identify opportunities for improvement, and implement solutions that enhance productivity and efficiency.
Partner with customers, internal stakeholders, and field teams to ensure successful service delivery and long-term business relationships.
Support organizational change initiatives, process improvements, and implementation of new systems or technologies.
Qualifications Bachelor's degree in Business, Operations Management, Engineering, or a related field preferred; equivalent experience will be considered.
Minimum 5+ years of leadership experience managing service operations, field service organizations, or similar operational environments.
Demonstrated experience leading managers, supervisors, or large service teams.
Experience managing budgets, forecasting, operational performance, and financial metrics.
Strong understanding of KPI-driven business management and continuous improvement practices.
Proven ability to develop teams, manage performance, and drive accountability.
Excellent customer relationship management and conflict resolution skills.
Strong communication, negotiation, and problem-solving abilities.
Ability to make sound business decisions in a fast-paced, customer-focused environment.
Experience within service-based industries, industrial operations, manufacturing services, facilities services, construction services, mechanical services, or related environments is preferred.
Preferred Experience Experience leading field service organizations with multiple reporting layers.
Exposure to P&L management and business performance accountability.
Experience supporting revenue growth, customer retention, and operational scalability.
Knowledge of service management systems, workforce planning tools, and operational reporting.
Key Competencies Leadership & Team Development
Business Acumen
Strategic Thinking
Financial Management
Customer Relationship Management
Operational Excellence
KPI & Performance Management
Workforce Planning
Problem Solving & Decision Making
Communication & Negotiation
Change Management
Continuous Improvement
Additional Details: Duration: Direct Hire
Location: Atlanta, GA 30340
About MARS Solutions Group: MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.
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